Privacy policy

Onuvee ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit onuvee.com, make a purchase from us, or otherwise interact with our website and services.

1. Who We Are

The Onuvee website and services are operated by:

Legal entity: ONUVEE 

Brand: Onuvee

Address: 2nd & 3rd Floor, VO_0010I, Aspire Coworks, A.V.S. Compound, 20th Cross Road, AVS Layout, Ejipura, Koramangala, Bengaluru, Bengaluru Urban, Karnataka — 560095

Email: info@onuvee.com

For privacy-related questions or requests, you can contact us at the email address above.

2. Information We Collect

Depending on how you interact with us, we may collect the following personal information:

  • Contact details — name, email address, phone number, and shipping and billing address.
  • Order information — products purchased, order history, order status, delivery details, and payment status. We do not store your complete card, UPI, or banking credentials; these are processed by our payment service providers.
  • Account information — if you create an account, information associated with your account and preferences.
  • Waitlist and interest data — name, email address, or other information you provide when joining a waitlist or product notification list.
  • Customer support information — information you provide when contacting us or communicating with our support team.
  • Website and device information — information such as IP address, browser type, device type, operating system, pages visited, interactions with our website, and similar technical information.
  • Marketing interaction data — information relating to your interaction with our marketing campaigns, including campaigns on platforms such as Meta and Instagram, where such information is made available to us or processed through those platforms.

3. How We Use Your Information

We process your personal information for specific purposes, including:

To fulfil your orders

We use your name, contact details, address, order information, and payment status to:

  • process and confirm your order;
  • process payments;
  • prepare and fulfil your order;
  • arrange delivery; and
  • provide order, payment and shipping updates.

To provide customer support

We use information you provide to respond to enquiries, resolve order issues, process eligible returns or refunds, and provide customer support.

To communicate with you

We may send essential service communications relating to your orders, account, payments, deliveries, or other transactions.

Where you have opted in to receive marketing communications, we may also send information about product launches, offers, new products, or other Onuvee updates.

To improve our business

We may use website usage, analytics, feedback, and purchase information to:

  • improve our website and products;
  • understand how customers use our website;
  • improve customer experience; and
  • measure the effectiveness of our marketing.

To protect our business

We may process information to detect and prevent fraud, misuse, unauthorised activity, or other activity that may harm Onuvee, our customers, or our services.

To comply with legal obligations

We may process and retain information where necessary to comply with applicable laws, regulations, tax and accounting requirements, legal proceedings, or lawful requests from authorities.

4. How We Share Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business and provide our services, including:

  • E-commerce and technology providers — to host and operate our online store and related systems.
  • Payment processors — to process payments, refunds, and related transactions.
  • Fulfilment and logistics partners — to store, process, pack, ship, track, and deliver orders and handle returns where applicable.
  • Communication and customer-support providers — to send service communications and provide customer support.
  • Analytics and marketing providers — to understand website usage, measure marketing performance, and support advertising.
  • Professional advisers and service providers — where reasonably necessary for accounting, legal, security, technology, or other business functions.
  • Government authorities or other parties — where disclosure is required or permitted by applicable law, or necessary to protect our rights, customers, or property.

These service providers process personal information for the purposes for which it is shared and may be subject to their own privacy and security obligations.

Some service providers may process personal information outside India where permitted under applicable law.

5. Cookies and Similar Technologies

Our website uses cookies, pixels, tags, and similar technologies to:

  • keep the website functioning properly;
  • remember preferences;
  • understand how visitors use our website;
  • measure website and marketing performance; and
  • support advertising, including advertising through platforms such as Meta.

Some cookies are necessary for the operation of the website, while others are used for analytics or advertising.

You may manage or disable cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.

Where required by applicable law, we will obtain the necessary consent before using non-essential cookies or similar technologies.

6. Marketing Communications

Where you have opted in to receive marketing communications, we may contact you by email, SMS, WhatsApp, or other permitted channels regarding product launches, offers, and other updates.

You may withdraw your consent to marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at info@onuvee.com.

Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal.

Essential communications relating to your orders, payments, deliveries, or account may continue where necessary to provide the service you have requested.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • fulfilling orders and providing customer support;
  • maintaining business and transaction records;
  • meeting tax and accounting requirements;
  • resolving disputes;
  • preventing fraud or misuse; and
  • complying with applicable legal obligations.

When personal information is no longer required for the relevant purpose and there is no legal or other legitimate requirement to retain it, we will take reasonable steps to delete or anonymise it.

8. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

  • obtain information about the personal information we process about you;
  • request correction of inaccurate or incomplete personal information;
  • request deletion of personal information where applicable;
  • withdraw consent where processing is based on consent; and
  • raise a grievance regarding the processing of your personal information.

To exercise a right or raise a privacy-related request, contact us at info@onuvee.com.

We may need to verify your identity before processing certain requests.

Where a request cannot be fulfilled because we are legally required or permitted to retain or process certain information, we will explain this where required by applicable law.

10. Children's Privacy

Our website and products are not directed at children.

We do not knowingly process personal information of children except where permitted and carried out in accordance with applicable law and required parental or guardian consent mechanisms.

We do not knowingly use children's personal information for targeted advertising or behavioural tracking where prohibited by applicable law.

If you believe that we have collected a child's personal information inappropriately, please contact us at info@onuvee.com.

11. Grievance Redressal

If you have a question, concern, or grievance regarding the processing of your personal information, you may contact our Grievance Officer, designated in accordance with the Digital Personal Data Protection Act, 2023:

Onuvee Grievance Contact Email: info@onuvee.com 

We will acknowledge and address privacy-related grievances in accordance with applicable law.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services.

This Privacy Policy does not govern the privacy practices of those third parties. We encourage you to review their respective privacy policies before providing them with personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last updated" date.

14. Contact Us

For questions about this Privacy Policy, your personal information, or how your information is handled, contact:

ONUVEE
2nd & 3rd Floor, VO_0010I, Aspire Coworks, A.V.S. Compound, 20th Cross Road, AVS Layout, Ejipura, Koramangala, Bengaluru, Bengaluru Urban, Karnataka - 560095
Email: info@onuvee.com